Refund policy
Returns & Warranty
All Smart Ride products are non-refundable once delivered. Because each conversion wheel is fitted to your own bicycle, we're unable to accept general returns or change-of-mind refunds.
If your wheel arrives with a manufacturing defect or production fault, email us within 14 days of delivery, and we'll repair or exchange it at no cost to you. To help us resolve it quickly, please have your order number ready and be prepared to share a photo or short video of the issue.
Every Smart Ride conversion wheel is covered by a 6-month warranty on the motor and battery against manufacturing defects. This warranty does not cover damage from misuse, improper installation, water exposure beyond the product's rated resistance, or normal wear and tear.
Because sizing errors aren't covered under our return policy, we strongly recommend confirming your wheel size before ordering — check the size printed on your current tyre, or email us and we'll help confirm the right fit.
Damages
Smart Ride follows strict quality control while packing every order. We are not liable for products damaged or lost during shipping once handed to the courier. If your order arrives damaged, contact us within 24 hours at smartrideegypt@gmail.com and we'll do our best to resolve the issue promptly.
- Please keep all packaging materials and the damaged item until your claim is resolved.
- Clear photos (and video, if possible) of the damaged product and packaging must be submitted with your claim.
- No returned items will be accepted without prior communication and photo evidence.
Please note that the product may look slightly different in person than in the photos on our website — this is due to lighting and screen display differences, and photos are for illustrative purposes only.